EHR CONSULTING
HIPAA CONSULTING AND COMPLIANCE
HIPAA RISK ANALYSIS
HIPAA ENCRYPTED EMAIL
HIPAA ENCRYPTED OFFSITE BACKUP
IT SUPPORT
NETWORK DESIGN AND REPAIR
COMPUTER AND SERVER SALES
WEB DESIGN






Help Desk and IT support



At Black Bear Technology, we offer complete support packages to help protect your practice and ensure maximum uptime and availability of your data. Our support packages include 24 x 7 x 365 network and system monitoring as well as unlimited help desk support via telephone and internet. Our services are proactive and also include preventative maintenance as well as a number of HIPAA required features! With this affordable support plan, you receive the following:

• Unlimited phone and remote support
• 24/7 Server Monitoring, Analysis and Escalation
• Response to emergencies within 30 minutes
• Server patch/event logging/vulnerability services *
• Server auditing and access monitoring *
• Daily monitoring of all backups *
• Server inventory/metrics /reporting
• Asset management and tracking *
• Desktop system support
• Anti-virus/spyware monitoring *
• Network troubleshooting
• HIPAA complaint hard drive destruction for ePHI *
• HIPAA SECURE offsite backup *
• HIPAA certified encrypted email *
• Monthly network reports *
• Mobile device tracking and remote wiping *

* Services required by law to be performed and documented within your HIPAA manual

Contact Black Bear Technology today to discuss our Help Desk and Support options!



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